Privacy Policy

Overview

Hanks Paints collects customer information so we can review vehicle estimate requests, communicate about quotes and repairs, schedule inspections, provide status updates, and maintain records for customer service.

Information We Collect

We may collect your name, street address, phone number, email address, preferred contact method, vehicle information, service type, payment type, damage/request description, uploaded photos or videos, customer messages, estimate approvals, and payment status notes.

How We Use Information

We use this information to respond to estimate requests, review repair scope, schedule inspections, prepare estimates, communicate through the customer portal, document approvals, provide repair updates, create invoices, and track manual payment status.

SMS/Text Messaging

If you provide your phone number and consent to receive text messages, Hanks Paints may send service-related SMS messages about estimate requests, quote review, inspection scheduling, customer messages, approvals, repair status updates, supplements/change orders, invoices, pickup reminders, and payment reminders.

Message frequency varies based on your request or repair activity. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

Mobile Number Sharing

Hanks Paints does not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. Mobile information is used only for customer service, transactional communication, and repair-related notifications connected to Hanks Paints.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Photos, Videos, and Portal Content

Uploaded photos, videos, messages, estimates, approvals, invoices, and payment notes are used to support the estimate and repair workflow. Customer-visible content may appear in the customer portal. Internal shop notes and internal-only media are not intended for customer display.

Service Providers

We may use service providers to operate the website, host the application, store data, send service-related communications, process product payments, and maintain business records. These providers are used to support Hanks Paints business operations.

Contact

Questions about this privacy policy can be sent to Hanks Paints at henry@hanks-paints.com or by phone/text at (765) 252-7998.