Terms and Conditions

Use of This Website

The Hanks Paints website, estimate form, customer portal, and product pages are provided to help customers request estimates, upload vehicle media, communicate with the shop, review estimates, approve work, and purchase Hanks Paints products.

Estimate Requests

Photo-based estimates are preliminary only. Final pricing requires an in-person vehicle inspection before work is scheduled or started. Hidden damage found after disassembly may require a separate supplement or change order approval.

Customer Portal

Customers may use the portal to view quote or job status, upload requested media, send messages, request inspection appointments, review estimates, approve final estimates or supplements, and view invoice/payment status.

Electronic Approval

When a customer types their legal name, checks the required acknowledgment, and clicks Approve Final Estimate & Authorize Repairs, the customer authorizes Hanks Paints to begin the listed repairs for the approved final estimate amount shown in the portal.

SMS/Text Message Terms

By providing your phone number and consenting to text messages through a Hanks Paints web form, customer portal, phone call, or in-person interaction, you agree that Hanks Paints may send service-related SMS messages about estimate requests, quote review, inspection scheduling, customer messages, approvals, repair status updates, supplements/change orders, invoices, pickup reminders, and payment reminders.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent to receive SMS messages is not required to purchase goods or services from Hanks Paints.

Carriers are not liable for delayed or undelivered messages. View the Hanks Paints Privacy Policy for information about how customer and SMS consent data is handled.

SMS Data Sharing

Hanks Paints does not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes.

Payments

Repair payments are manually tracked in the Hanks Paints workflow. Online product checkout, when available, may be processed through a third-party payment provider.

Contact

Questions about these terms can be sent to Hanks Paints at henry@hanks-paints.com or by phone/text at (765) 252-7998.